Logistic Policy Overview

Shipping & Delivery Policy

Production Process

Each hat is handmade on demand with meticulous attention to detail. We prioritize exquisite craftsmanship while ensuring efficient production turnaround. Orders are processed in the sequence they are received.

Processing Time

Production time varies depending on customization requirements and current order volume, usually taking 1–3 business days.

Delivery time is calculated from the ship date, not the order date.

International Shipping (Small Packet)

Standard International Shipping

Shipment is initially handled by Yanwen Logistics, then transferred to your local postal service (e.g., USPS in the United States) for final delivery.

Delivery times vary by destination and may be affected by:

• Local postal service efficiency

• Customs clearance procedures

• Regional delivery conditions

ContinentCountryCountry CodeEstimated Time
North AmericaUnited StatesUS8–15 days
North AmericaCanadaCA10–15 days
North AmericaMexicoMX15–30 days
North AmericaPuerto RicoPR12–18 days
North AmericaUS Remote AreasRA12–18 days
EuropeUnited KingdomGB5–12 days
EuropeFranceFR8–12 days
EuropeGermanyDE5–12 days
EuropeItalyIT10–12 days
EuropeSpainES7–12 days
EuropeNetherlandsNL10–12 days
EuropeAustriaAT9–11 days
EuropeBelgiumBE10–12 days
EuropeBulgariaBG7–15 days
EuropeSwitzerlandCH10–12 days
EuropeCyprusCY7–15 days
EuropeCzech RepublicCZ7–15 days
EuropeDenmarkDK7–15 days
EuropeEstoniaEE7–15 days
EuropeFinlandFI7–15 days
EuropeGreeceGR7–15 days
EuropeCroatiaHR7–15 days
EuropeHungaryHU7–15 days
EuropeIrelandIE7–15 days
EuropeLithuaniaLT7–15 days
EuropeLuxembourgLU10–12 days
EuropeLatviaLV7–15 days
EuropeMaltaMT7–15 days
EuropeNorwayNO7–15 days
EuropePolandPL7–12 days
EuropePortugalPT7–12 days
EuropeRomaniaRO7–15 days
EuropeSwedenSE7–15 days
EuropeSloveniaSI7–15 days
EuropeSlovakiaSK7–15 days
EuropeUkraineUA7–15 days
South AmericaBrazilBR15–25 days
South AmericaChileCL12–20 days
South AmericaColombiaCO15–30 days
South AmericaPeruPE20–40 days
OceaniaAustraliaAU8–15 days
OceaniaNew ZealandNZ8–15 days
AsiaJapanJP3–9 days
AsiaHong Kong, ChinaHK3–7 days
AsiaIndiaIN10–13 days
AsiaSouth KoreaKR7–13 days
AsiaMalaysiaMY11–15 days
AsiaPhilippinesPH11–15 days
AsiaSingaporeSG7–14 days
AsiaThailandTH5–10 days
AsiaTaiwan, ChinaTW7–9 days
Asia (Middle East)United Arab EmiratesAE8–15 days
Asia (Middle East)BahrainBH8–13 days
Asia (Middle East)IsraelIL8–15 days
Asia (Middle East)JordanJO10–16 days
Asia (Middle East)OmanOM9–15 days
Asia (Middle East)QatarQA10–15 days
Asia (Middle East)Saudi ArabiaSA8–15 days
Asia (Middle East)TurkeyTR7–15 days
Asia (Middle East)VietnamVN4–13 days
AfricaAngolaAO13–15 days
AfricaGhanaGH15–18 days
AfricaKenyaKE15–18 days
AfricaMoroccoMA10–15 days
AfricaNigeriaNG15–18 days
AfricaRwandaRW11–15 days
AfricaTanzaniaTZ13–15 days
AfricaUgandaUG15–18 days
AfricaSouth AfricaZA15–30 days

Express International Shipping (Small Packet)

Express processing via an international courier network for more predictable delivery windows.

Express Shipping Timeframes (Calendar Days)

ContinentCountryCountry CodeEstimated Time
North AmericaUnited StatesUS8–10 days
North AmericaCanadaCA7–12 days
EuropeUnited KingdomGB5–8 days
EuropeFranceFR5–10 days
EuropeGermanyDE5–8 days
EuropeItalyIT8–10 days
EuropeSpainES6–10 days
EuropeNetherlandsNL7–10 days
EuropeAustriaAT7–9 days
EuropeBelgiumBE7–10 days
EuropeSwitzerlandCH7–10 days
EuropeCzech RepublicCZ10–15 days
EuropeFinlandFI7–14 days
EuropeIrelandIE10–12 days
EuropeLithuaniaLT7–15 days
EuropeLuxembourgLU7–10 days
EuropePolandPL6–10 days
EuropePortugalPT6–10 days
EuropeSwedenSE7–15 days
EuropeAustraliaAU8–12 days
AsiaJapanJP3–7 days
Asia (Middle East)IsraelIL9–15 days
Asia (Middle East)TurkeyTR7–14 days

Disclaimer

Due to many uncontrollable factors in cross-border logistics, we shall not be liable to customers for any loss, damage, destruction, penalty, demurrage, or non-performance arising from force majeure events in the destination country under any circumstances.

No compensation shall be provided in the following cases:

a) Social unrest events (including but not limited to strikes, riots, wars, terrorist activities, public health emergencies, major epidemics, plagues, etc.)

b) Natural disasters (including but not limited to snowstorms, hail, fires, floods, mudslides, earthquakes, tsunamis, typhoons, power outages, natural calamities, etc.)

c) Any government actions (including but not limited to expropriation, requisition, restriction orders, regulations, measures, etc.)

d) Loss or damage caused by incomplete or incorrect delivery address (e.g., missing street name and house number) that prevents successful delivery

For other questions regarding sizes or logistics, please contact our support team.

service@promedgo.com